Workflow Mailer Goes Down Very Often Service Component Container Is Not Running (Doc ID 957884.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Workflow - Version 12.0.4 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

On 12.0.4 in Production,the mailer goes down very often and the following error occurs:

ERROR:[SVC-GSM-WFMLRSVC-568642 : oracle.apps.fnd.cp.gsm.GSMQueueProcessor.process()]:Could not handle message that was read from
the GSM -> oracle.apps.fnd.cp.gsc.StateMachineException: Could not stop container -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not mark container as inactive by
naming the component control connection -> java.sql.SQLException: Io exception: Connection reset


The issue has the following business impact:
Due to this issue, users cannot receive emails.

Cause

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