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Why does the Dunning Resend from History Tab Includes New Delinquent Invoices? (Doc ID 958534.1)

Last updated on JANUARY 11, 2021

Applies to:

Oracle Receivables - Version 12.1.1 and later
Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.
IEXRCALL.Collections form
IEX_SEND_DUNNING - IEX: Send Dunnings for delinquent customers



Goal

Why does the Dunning Resend from History Tab Includes New Delinquent Invoices?

From: Collections Agent Responsibility
Collections Work queue-> click on a customer for whom dunning is sent ->
Add more delinquent transactions for this customer->
Run scoring engine
Collections work bench -> Query this customer
->History Tab -> Correspondence ->
Select the dunning sennt earlier ->click on Resend


Is it possible to resend the history dunning letter- the letter sent earlier, without including the new delinquencies?

Solution

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In this Document
Goal
Solution

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