My Oracle Support Banner

Customer Workbench Error: Re-activating a Customer Site Business Purpose Calls API HZ_CUST_ACCOUNT_SITE_V2PUB.UPDATE_CUST_SITE_USE and Raises Error: APP-AR-96282 Error: Column created_by module must have a value. (Doc ID 958634.1)

Last updated on OCTOBER 13, 2022

Applies to:

Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.


When trying to re-activate Customer Account Site Use using the TCA API or via the Customer Form, Hz_cust_account_site_v2pub.Update_cust_site_use is called and this API gives the following error

APP-AR-96282 Error: Column created_by module must have a value.


Via Customer Interface

  1. Create Customer Account using Customer Interface
  2. Query the Customer and inactivate the Account Site
    The Account Bill-to site use also gets inactivated.
  3. Again activate the same Account Site
    The Account Bill-to site use remains inactivated.
  4. Use TCA API to activate the Bill-to site use.

Via Customer Form

Responsibility:  Receivables Manager
Customers > Customers

Select one of the Addresses > Open

Click on Business Purposes tab and select/ enter a record for Bill-To site use.

Check/ select a site use to reactivate and then save.
When saving the updated business purpose active_flag, you receive the following error.

APP-AR-96282 Error: Column created_by_module must have a value.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed File(s)
 3. Recommended Patch(es)
 4. Solution Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.