Territory Assignment is not assigning a Collector to a Customer (Doc ID 958891.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Territory Management - Version 12.0.1 to 12.0.5 [Release 12.0]
Information in this document applies to any platform.
***Checked for relevance on 5-Aug-2014***


Symptoms

Territory Assignment is not assigning a Collector to a Customer

(R) Territory Manager
(N) Territory Administration> Territories
Select Operating Unit
Select usage= 'Collections' click go
Select Operating Unit
Click on Create button
Select Collections click continue
Enter territory name, rank, #of winners, enter resource, enter attribute
Run Concurrent Program STAR for Collections in Total
Run Concurrent Program IEX: Territory Assignment for OU
Check Collection Agent form.  Notice territory assignment is not shown in collectors field with the resource setup on the territory.

Cause

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