Unable To Open Supplier Page Due Unexpected Error (Doc ID 959222.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Payables - Version: 12.0.6 and later   [Release: 12.0 and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On 12.0.6 in Production:
When attempting to open Supplier page, the following error occurs:

ERROR
"You have encountered an unexpected error. Please contact the System Administrator for assistance".
The exception details show the following errors:
JBO-30003: The application pool
(erpdb.maxims.comprod1521oracle.apps.pos.supplier.server.SuppSummAM) failed to checkout an
application module due to the following exception:
oracle.jbo.JboException: JBO-29000: Unexpected exception caught:
oracle.apps.fnd.framework.OAException, msg=Application: FND, Message Name: FND_GENERIC_MESSAGE.
Tokens: MESSAGE = java.sql.SQLException: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT,
N, ERRNO, -20001, N, REASON, ORA-20001: APP-FND-02902: Multi-Org profile option is required.
Please set either MO: Security Profile or MO: Operating Unit profile option.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 757
ORA-06512: at "APPS.MO_GLOBAL", line 700
ORA-06512: at line 1

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot access Supplier pages

Cause

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