Opening Buyers Page or PO Approval Notification Displays Error: You Have Encountered An Unexpected Error: ORA-20001: APP-FND-02902: Multi-Org Profile Option Is Required (Doc ID 960017.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Oracle Purchasing - Version 12.1 to 12.3 [Release 12.1 to 12.3]
Information in this document applies to any platform.

Symptoms

When attempting to access the Buyers page or when attempting to open a Purchase Order (PO) approval notifications from the worklist the following error occurs
ERROR

You have encountered an unexpected error. Please contact the system administrator for assistance.
Click here for exception details.

The following Exception Details are shown:

oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.po.setup.server.PurchasingSetupAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:279)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:78)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1285)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:538)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:426)
at _OA._jspService(_OA.java:212)

or:

java.sql.SQLException: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON, ORA-20001: APP-FND-02902: Multi-Org profile option is required.
Please set either MO: Security Profile or MO: Operating Unit profile option.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 757
ORA-06512: at "APPS.MO_GLOBAL", line 700
ORA-06512: at line 1

The issue can be reproduced at will with the following steps:
1. Navigate to Setup -> Personnel -> Buyers
2. At this moment the above mentioned error occurs

or

1. Create a Standard Purchase Order and submit for approval
2. As approver click on the approval notification in the worklist.
3. At this moment the approval notification is opened, but displays an error

Cause

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