Closed Process Called For Wrong Process Type BIV_DBI_COLLECT_INIT_CLOSED
(Doc ID 961372.1)
Last updated on MAY 19, 2020
Applies to:Oracle Service Intelligence - Version 126.96.36.199 to 188.8.131.52 [Release 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.
-- Problem Statement:
When attempting to run BIV_DBI_COLLECT_INIT_CLOSED module: Closed - Initial Load Customer Support
Management Base Summaries the following error occurs:
Closed process called for wrong process type for Closed - Initial Load Customer
-- Steps To Reproduce:
Run request set for initial load of the Customer Support Management data BIV_DBI_SERV_MGMT_PAGE
-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot run the program successfully
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