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Closed Process Called For Wrong Process Type BIV_DBI_COLLECT_INIT_CLOSED (Doc ID 961372.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Service Intelligence - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement: 
When attempting to run BIV_DBI_COLLECT_INIT_CLOSED module: Closed - Initial Load Customer Support
Management Base Summaries the following error occurs:

ERROR
Closed process called for wrong process type for Closed - Initial Load Customer  


-- Steps To Reproduce:
Run request set for initial load of the Customer Support Management data  BIV_DBI_SERV_MGMT_PAGE

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot run the program successfully

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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