My Oracle Support Banner

Auto Request Material Flag Incorrect On Create Work Order Page (Doc ID 961552.1)

Last updated on AUGUST 01, 2020

Applies to:

Oracle Enterprise Asset Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On 12.1.1 in Production:
Auto Request Material is incorrect in Self Service Work Order page if material is added and saved without selecting "Show" for details. It is correct if "Show" Details is selected/displayed before material lines are saved.
Workaround:
In OAF Create Work Orders, Show Details of material before saving. OR check every Material line in OAF to verify/change to Yes. OR create WO in forms, which work correctly.

Expect that the "Auto Request Material" is always checked.

The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Go to eAM Parameters and check flag 'Request Material'
3. Switch responsibility to Maintenance Super User
4. Create Work Order for maintainable asset. Status of the work order does not matter. (If
creating in Draft status add operation 10 before adding material)
5. Add stock inventory item on line one
6. Click on "Show" under details; Auto Request Material = Yes
7. Add another stock inventory item on line two. Do NOT click on "Show" detail
8. Save
9. View details of material lines
10. Line one on which you showed details has Auto Request Material = Yes
11. Line two on which you did NOT show details has Auto Request Material = No

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.