My Oracle Support Banner

Service Request - Workbench Tab: Need The Newest Notes To Appear First (Doc ID 961598.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

In Service Request form - Workbench tab:
Currently when you look at the abbreviated Notes section, you cannot see the last message entered first.

How can the view be changed so that the newest note is always on top, rather than the oldest?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.