My Oracle Support Banner

11i Dispatch Center Form stuck after patching (Doc ID 964408.1)

Last updated on JULY 29, 2019

Applies to:

Oracle Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.
Form:CSFDCMAI.FMB - Dispatch Center

Symptoms

On 11.5.10.2: when opening the Dispatch Center form, the task related information form is rendered but freezes. Users cannot navigate out of the blank form and have to close the session and logon again.

The expectation is to see the Dispatch Center form open without this error. 

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1.- Responsibility : Field Service Manager
2.- Navigation: Field Service Dispatcher -> Dispatch Center

Changes

HR Family Pack RUP4 was applied

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.