How to View Claims of Trade Management in Collection Workbench?

(Doc ID 965462.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version: 12.1.1 and later    [Release: 12.0 and later]
Information in this document applies to any platform.
IEXRCALL Collections Form

Goal

Receivables Claims: Troubleshooting, Known Issues and Patches > Note 1415626.1
Overpayment / Underpayment Claims are created in Receivables.
These claims resides in Oracle Trade Management.

How and where can these Claims be viewed in Advanced Collections Form?

Steps
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Responsibility:  Receivables Manager
1) Create overpayment/underpayment claim at the time of receipt application
2) Receipt is applied and claim gets created
Responsibility:  Collections Agent
1) Navigate to collector's workbench and query for customer details
2) Check Transaction tab. Search 'All' open transactions.
Claims do not appear under open transaction.



Solution

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