How to View Claims of Trade Management in Collection Workbench?
(Doc ID 965462.1)
Last updated on JANUARY 22, 2021
Applies to:Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.
IEXRCALL Collections Form
Receivables Claims: Troubleshooting, Known Issues and Patches > Note 1415626.1
Overpayment / Underpayment Claims are created in Receivables.
These claims resides in Oracle Trade Management.
How and where can these Claims be viewed in Advanced Collections Form?
Responsibility: Receivables Manager
1) Create overpayment/underpayment claim at the time of receipt application
2) Receipt is applied and claim gets created
Responsibility: Collections Agent
1) Navigate to collector's workbench and query for customer details
2) Check Transaction tab. Search 'All' open transactions.
Claims do not appear under open transaction.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
|Receivables Claims: Troubleshooting, Known Issues and Patches > Note 1415626.1|