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Transactions Workbench Shows Wrong Balances for Line and Tax After Application of Credit Memo to Invoice. (Doc ID 965880.1)

Last updated on MAY 04, 2018

Applies to:

Oracle Receivables - Version 11.5.10.2 to 12.1.1 [Release 11.5.10 to 12.1]
Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Balances window in the ARXTWMAI workbench.

Symptoms

Consider a credit memo created with an amount lesser than the Invoice amount.
When the credit memo is applied to the Invoice, the balances window in the ARXTWMAI workbench
shows wrong balances for Line and Tax for the Credit Memo.
This occurs only if the Credit memo amount is lesser than the amount of the invoice being credited.

Cause

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