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Task Status in Field Service Technician Portal Not Synchronized With Task Status In Service Request Form (Doc ID 965882.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Find that the tasks that are in 'Closed' status in Service Request form show as 'Open' in Field Service Technician Portal.

Expect the task status to be synchronized across the modules.

Steps to Reproduce

1. Create a task in Service Request form.
2. Assign the task to a technician.
3. In Service Request form change the task status to 'Closed'.
4. Open Field Service Technician Portal responsibility and search for the task created at Step 1.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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