Cannot View Dunning Letters In History Tab If Type='Correspondence', But If Type = 'All' (Doc ID 965910.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 23-MAY-2011***


Symptoms

Dunning letters are not displayed in the history tab if Type = Correspondence, but they are listed if Type = All

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Collections
Query for a customer
Check History Tab with Type All
Change to Correspondence

Cause

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