Logistic Lines For A Repair Order Are Not Generated For An Operating Unit (Doc ID 968114.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Oracle Depot Repair - Version 12.0.3 to 12.1.1 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for the relevance on 02-Feb-2017***

Symptoms

When attempting to create a logistics line in the Repair Order form for some operating units following error is displayed.

ERROR
Service Activity selected for the logistics is not defined for the item's billing type


Replication Steps
1. Responsibility: Depot Repair Superuser.
2. Navigation: Repair Orders > Repair Order > New (button).
3. Enter the necessary information: customer, SR type, owner, Repair Type, item, etc.
4. On saving, get the reported error.
Service Request number and Repair Order number are generated. However, Logistic lines are not generated for a sepecific operating unit (manual lines fail also).
Note that there is no issue with the other operating units - Repair and Return, Advance Exchange, etc. all work fine. Even if user tries to enter/save the logistic lines manually for the 'problem OU', the system throws the same error.

Cause

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