How is the Task Owner Populated when Creating Tasks Using Task Templates ?

(Doc ID 968263.1)

Last updated on JANUARY 02, 2016

Applies to:

Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
**Checked for relevance on 03-Jan-2016***


When creating a Service Request, the automatic task creation functionality creates newly created task in the Quick Task form. It seems the Assignment Manager is triggered to fill in the task owner. 

Is this the intended functionality, or is there another option to allow the auto task creation to take into account the profile option values?


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