Last updated on MAY 30, 2015
Applies to:Oracle Service Contracts - Version 11.5.10 to 220.127.116.11 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance 30-May-2015***
When trying to move a contract from QA HOLD to Active status by running the "Check QA" process, the QA process fails with this error:
"An error occurred in the QA Process while trying to retrieve the contract's original status. Please contact your support representative."
Steps to reproduce:
1. Using Service Contracts Manager navigate to the Launchpad.
2. Search for a contract in Active status
3. Open the contract and click 'Open for Update' button. The contract status changes to 'QA Hold'
4. On the menu go Actions > Check QA and press the OK button.
- the above error occurs.
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