Contract Stuck In QA HOLD Status With Error "An error occurred in the QA Process while trying to retrieve the contract original status" (Doc ID 968508.1)

Last updated on MAY 30, 2015

Applies to:

Oracle Service Contracts - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
OKCAUQAC.pld
***Checked for relevance 30-May-2015***

Symptoms

When trying to move a contract from QA HOLD to Active status by running the "Check QA" process, the QA process fails with this error:

Error:
"An error occurred in the QA Process while trying to retrieve the contract's original status. Please contact your support representative."

Steps to reproduce:
1. Using  Service Contracts Manager navigate to the Launchpad.
2. Search for a contract in Active status
3. Open the contract and click 'Open for Update' button. The contract status changes to 'QA Hold'
4. On the menu go Actions > Check QA and press the OK button.
- the above error occurs.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms