CLAIM IN "COMPLETE" STATUS SHOWING OPEN IN ACCOUNT OPEN LINE LISTING
(Doc ID 969539.1)
Last updated on MARCH 03, 2020
Applies to:
Oracle Advanced Collections - Version 11.5.10.2 to 12.1.1 [Release 11.5.10 to 12.1]Information in this document applies to any platform.
Symptoms
Completed claims will show up in the View Open Lines listing form in Advanced Collections because IEX_OPEN_LINES_V excludes Cancelled and Closed statuses on Claims, but does not exclude Completed which is a valid seeded status in Claims.
"WHERE HCA.CUST_ACCOUNT_ID = OCA.CUST_ACCOUNT_ID AND HCA.PARTY_ID = PARTY.PARTY_ID AND OCA.STATUS_CODE NOT IN ('CLOSED','CANCELLED')"
Trade Management seeded Statuses -
New
Open
Complete
Pending Approval
Approved
Rejected
Pending Close
Closed
Cancelled
.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |