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1-1 Fulfillment: Stalled Requests Are Emailed Out Twice. (Doc ID 970784.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle One-to-One Fulfillment - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 23-Mar-2012


Symptoms

Fulfillment server is sending duplicate emails.  The jtffmctl.txt file, shows that stalled requests are picked up and processed twice.

Expected Behavior:

1-1 Fulfillment Requests are processed once, and one email is sent to the External Customer.


Steps to Reproduce:
1. Generate 1-1 Fulfillment Requests.
2. The request is Stalled.
3. The Request is picked up and processed twice, this is seen in the jtffmctl.txt log.

Cause

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