1-1 Fulfillment: Stalled Requests Are Emailed Out Twice. (Doc ID 970784.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle One-to-One Fulfillment - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 23-Mar-2012


Symptoms

Fulfillment server is sending duplicate emails.  The jtffmctl.txt file, shows that stalled requests are picked up and processed twice.

Expected Behavior:

1-1 Fulfillment Requests are processed once, and one email is sent to the External Customer.


Steps to Reproduce:
1. Generate 1-1 Fulfillment Requests.
2. The request is Stalled.
3. The Request is picked up and processed twice, this is seen in the jtffmctl.txt log.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms