"For TIMEDEFINITESERVICE rate service type, the departure and arrival times should be calculated from rate engine" Error When Kewill Configured on Rate Record (Doc ID 970985.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 6.0 to 6.0.4 - Release: 6
Information in this document applies to any platform.

Symptoms

When attempting to Run an RIQ to bring back rates using Kewill,the following error occurs when Kewill is configured on the Rate Record instead of the Rate Offering:

ERROR
-----------------------
2009-09-28 14:58:20.553 781880 Error Exception For TIMEDEFINITESERVICE rate service type, the departure and arrival times should be calculated from rate engine, it is not available in this case.

at sun.reflect.GeneratedConstructorAccessor206.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:494)
at glog.util.exception.GLException.factory(GLException.java:429)
at glog.util.exception.GLException.factory(GLException.java:406)
at glog.util.exception.GLException.factory(GLException.java:402)
at glog.business.rateservicescheduling.TimeDefiniteServiceRateServiceEngine.prepStopData(TimeDefiniteServiceRateServiceEngine.java:85)
at glog.business.rateservicescheduling.RateServiceDriveEngine.prepData(RateServiceDriveEngine.java:436)
at glog.business.rateservicescheduling.RateServiceDriveEngine.drive(RateServiceDriveEngine.java:142)
at glog.business.rateservicescheduling.RateServiceEngine.calculateServiceTime(RateServiceEngine.java:296)
at glog.business.rate.rateservice.RateServiceSession.calculateService(RateServiceSession.java:180)
at glog.business.rate.rateinquiry.RateInquirySession.calculateServiceTime(RateInquirySession.java:1362)
at glog.business.rate.rateinquiry.RateInquirySession.getRates(RateInquirySession.java:977)
at glog.business.rate.rateinquiry.RateInquirySession.getRatesInternal(RateInquirySession.java:807)
at glog.business.rate.rateinquiry.RateInquirySession.getRates(RateInquirySession.java:218)
at glog.business.action.RateActionExecutor.getRates(RateActionExecutor.java:83)
at glog.business.session.RateActionSessionBean.getRates(RateActionSessionBean.java:70)
at glog.business.session.RateActionSessionServerSideEJBWrapper.getRates(RateActionSessionServerSideEJBWrapper.java:68)
at glog.business.session.RateActionSessionHome_a6s4b5_EOImpl.getRates(RateActionSessionHome_a6s4b5_EOImpl.java:286)
at glog.business.session.RateActionSessionHome_a6s4b5_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:553)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:224)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:443)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:439)
at weblogic.rmi.internal.BasicServerRef.access$300(BasicServerRef.java:61)
at weblogic.rmi.internal.BasicServerRef$BasicExecuteRequest.run(BasicServerRef.java:983)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)

-- Steps To Reproduce:

The issue can be reproduced at will with the following steps:

1. Log into OTM
2. Click the Rates/RIQ button in the bottom bar
3. Enter a source location which exists in Kewill
4) Enter a destination location which exists in the Kewill
5) Ener Ship Unit information
6) Click Find Rates
7) Note no rates are returned and the error mentioned is seen in the logs.

Cause

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