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Application Error for Return Order in iStore (Doc ID 971026.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle iStore - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On Test: 12.1.1 version, Return Order Flow:

When attempting to click Order Number on Returns Page,
the following error occurs.

ERROR
-----------------------
"The application is currently not available or an unexpected error has occured.
Please try again later. If this message persists, please contact the system administrator".

Error Page Source shows Java stack error (as follows):

oracle.apps.ibe.postsales.OrderDBException
at oracle.apps.ibe.postsales.Order.returnPolicy(Order.java:725)
at _ibeCOtdRetCreMultiLineMain._jspService(_ibeCOtdRetCreMultiLineMain.java:2799)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:379)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.ibe.util.IBEReleaseResFilter.doFilter(IBEReleaseResFilter.java:42)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:17)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:621)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:871)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:453)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:313)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:619)
Caused by: oracle.apps.jtf.base.resources.FrameworkException: Validation failed for the field - Ship To
at oracle.apps.ibe.postsales.OrderDBException.(OrderDBException.java:76)
at oracle.apps.ibe.postsales.OrderDBException.(OrderDBException.java:81)
... 22 more
oracle.apps.jtf.base.resources.FrameworkException: Validation failed for the field - Ship To
at oracle.apps.ibe.postsales.OrderDBException.(OrderDBException.java:76)
at oracle.apps.ibe.postsales.OrderDBException.(OrderDBException.java:81)
at oracle.apps.ibe.postsales.Order.returnPolicy(Order.java:725)
at _ibeCOtdRetCreMultiLineMain._jspService(_ibeCOtdRetCreMultiLineMain.java:2799)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:379)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.ibe.util.IBEReleaseResFilter.doFilter(IBEReleaseResFilter.java:42)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:17)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:621)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:871)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:453)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:313)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:619)
Validation failed for the field - Ship To

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iStore
2. Click 'Order'
3. Query recent orders
4. Select Order and press Go to return

Cause

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In this Document
Symptoms
Cause
Solution


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