How to Ensure that Contracts Are Transferred for Product Replacement Regardless of Timing of Product Return (Doc ID 971366.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

When a product is replaced, what steps can be done to ensure that the warranties and service agreements for the original product are retained regardless of whether the product is returned before or after the replacement product is shipped?

Solution

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