Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Service Contracts - Version 12.1 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 17-Sep-2013***
IMPORTANT: The information contained in this document may contain omissions, inaccuracies or other errors. It is provided "as is" and without warranty. Oracle does not warrant that the information in the materials is up to date or error free, nor does it provide any other warranties, whether expressed or implied in law, including the implied warranties of merchantability or fitness for a particular purpose. The materials are not a program or documentation under the terms of your license agreement(s) with Oracle. In no event shall Oracle be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, this information.
If you have any questions or concerns please contact Oracle Support before running the script.
Identifying the root cause for Service Contract Import Errors can be difficult. When all other
attempts fail, completing these steps might lead to the solution.
This is an example for the error 'Enter a valid value for one and only one type of covered levels'.
The message is intended to report that the interface entry in oks_covered_levels_interface has
information for multiple covered levels. For example, the error will occur if the interface table
entry has information for a covered item and for a covered system (or party, site, etc.).
This message is also displayed when no covered level information is entered. Let's explore an
example where the covered_item_id and the covered_item_name are populated in
oks_covered_levels_interface, but something is wrong with that information. How can the
real error be identified?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms