Debugging Tip for Service Contracts Import Errors (Doc ID 971426.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 17-Sep-2013***


Goal

 

This datafix has been approved by development for Customer consumption 9-Mar-2012.

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If you have any questions or concerns please contact Oracle Support before running the script.


Identifying the root cause for Service Contract Import Errors can be difficult.  When all other
attempts fail, completing these steps might lead to the solution.

This is an example for the error 'Enter a valid value for one and only one type of covered levels'.

The message is intended to report that the interface entry in oks_covered_levels_interface has
information for multiple covered levels.  For example, the error will occur if the interface table
entry has information for a covered item and for a covered system (or party, site, etc.).

This message is also displayed when no covered level information is entered.  Let's explore an
example where the covered_item_id and the covered_item_name are populated in
oks_covered_levels_interface, but something is wrong with that information.  How can the
real error be identified?

Solution

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