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Unable To Add Items In Direct Item Entry Page Using Customer Part Number (Doc ID 972254.1)

Last updated on OCTOBER 04, 2017

Applies to:

Oracle iStore - Version 11.5.9 to 12.1.1 [Release 11.5.9 to 12.1]
Information in this document applies to any platform.


On iStore, 11.5.10 OR 12 OR 12.1 versions,
When attempting to add item to shopping cart through Direct Item Entry page -
Try to 'Fill Details' of the item with the customer part number of the item,
the following error occurs.

Invalid Item Number or Item not set up for purchase through this store

The issue can be reproduced at will with the following steps:
1. Login to iStore and Navigate to Direct Item Entry
2. Add Customer Part number and Fill Details

The issue has the following business impact:
Due to this issue, users cannot use Customer Part number for adding items to the cart.


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