My Oracle Support Banner

On Declining a Tender - Shipment is re-planned with Same Equipment - not Re-Tendered (Doc ID 972676.1)

Last updated on JULY 02, 2019

Applies to:

Oracle Transportation Management - Version 5.5.05.05 and later
Information in this document applies to any platform.

Symptoms

When a tender is declined for a shipment, OTM is not searching for other carriers with other equipments but tries to search for carriers with the same equipment

EXPECTED BEHAVIOR
-----------------------
Expect that OTM re-drives the shipment and looks for carriers with different equipment that what is on the shipment

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Set up planning for a lane such that more than service provider can be chosen with rates constrained with different equipments
2. Plan an order and see that the shipment is tendered to least cost service provider. This is correct
3. Then decline the tender and see that OTM does not tender to the next available carrier as the rate for that carrier has a different equipment

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.