UWQ Quick Filters Can Not Be Used With Service Requests Node: Suggested Workaround

(Doc ID 972965.1)

Last updated on APRIL 02, 2018

Applies to:

Oracle Universal Work Queue - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***


On : 12.0.4 version, Filter Panel Issues

Find that after defining a Filter for the UWQ, when logging into the UWQ the Filter is not shown.

This is for the Service Request Node.

Expect the Filter to be shown.

The issue can be reproduced at will with the following steps:
1. Log into UWQ
2. Select the Service request Node.
3. No Defined Filters are shown.

The issue has the following business impact:
Due to this issue, users cannot filter the UWQ Node for Service Requests.


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