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R12 Request Work Functionality Not Working In UWQ (Doc ID 973300.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Universal Work Queue - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

R12 UWQ

Request Work functionality stopped working within UWQ for all agents.

UWQ Agents accessing Service Requests from the SR Node in UWQ are unable to request work even though SR's are waiting to be worked.  Message below is displayed to agents when pressing Request Work:

SUCCESSFUL: 0 Work Items Distributed
0 Service Request
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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