THE WORK ORDERS ARE GENERATED IN STATE-RELEASED PENDING. (Doc ID 974373.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 21-JUN-2015***


Symptoms

On 12.1.1 :

When releasing work orders, the system is leaving them in released - pending status, however, the system is not presenting any notification for the approver to approve the work order.
This happens for work orders generated with preventive maintenance engine, and also with work orders created manually.
The work requests notifications are working ok.


Expect to see approval notifications when releasing work orders.

The issue can be reproduced at will with the following steps:
1. Log in using Enterprise Asset Management responsibility
2. Navigate to Work Orders > Work Orders, create a new work order in Draft status.
3. Changed the work order status from Draft to Released.
4. You would expect a notification to the approver, meanwhile, the Work Order is left in Released-Pending status,No notifications are generated.

Cause

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