ERROR WF ORDER TYPE: XXX, SALES AGREEMENT XXX : 'USER_NAME' IS NOT A VALID

(Doc ID 974495.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.0.1 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.
***Checked for relevance on 13-Jan-2014 ***

Symptoms


A sales agreement was created by a userid that is now expired (User terminated).
But when a notification is sent regarding the sales agreement, workflow is reporting
the following error message:

Action Required: OM Error in Workflow Order Type: SSD_AU, Sales Agreement 750192 3205:
'NBONGOLAN' is not a valid role or user name.
.
Note: Order Type, Sales Agreement Number and User Name would be different for each
agreement and user name.

ERROR
-----------------------
OM error in workflow order type: XXX, sales agreement XXX: 'user_name' is not a valid role
or user name.

STEPS
-----------------------
The issue can be reproduced if a sales agreement is created by a user who has been
terminated.

Due to this issue, system administrator get workflow error every day.

Cause

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