Import Items Cannot Handle Special Characters Like €, é, à (Doc ID 975234.1)

Last updated on MAY 18, 2016

Applies to:

Oracle Item Master - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

Find that item import does not handle special characters.
If you populate Description with é or other special character it is replaced by ?
If create same item in forms, it works fine.
Expect Item import to work in same way as item form.

Steps:
1. Populate mtl_sytem_items_interface.
For example to update long description for an existing item:

2. Run item import for Update.
3. Go to Inventory>Items>Organization item, long description shows as 'Support de p?ph?que'

Cause

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