OEXOEORD: Credit Check Failure Hold Applied at Order Header Level Even Though Credit Check Level = Sales Order Line (Doc ID 975655.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Order Management - Version 12.0.1 to 12.1.1 [Release 12.0 to 12.1]
Oracle Receivables - Version 12.0.1 to 12.1.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.
OEXOEORD OEXOEORD.fmb ARCMCRAB.pls OEXVCRLB.pls


Symptoms

A credit check rule is defined with Credit Check Level and Credit Hold Level = Sales order line.

This credit check rule is entered in the 'Ordering' field in the Credit Check Rule section in the OM Transaction Type form.
When a sales order is entered with the credit exposure + order amount > credit limit for the customer, at booking, a credit check hold is placed both at the sales order header and line levels.

Since the credit check level is set to order line, it is expected that the credit check failure hold be placed only at the line level.

Steps To Reproduce:
Responsibility: Order Management Super User
Navigation: Orders > Sales Orders

1. Enter a sales order and line details so that credit exposure + order amount > credit limit for the customer.
2. Book the order.
3. The credit check is called at order booking as per the transaction type set up and applies a hold at both the sales order header and sales order line levels.

Changes

This issue only occurs when the user entering the sales order is not assigned to an employee under Responsibility: System Administrator, Navigation: Security>User Define.
The user should not have to be assigned to an employee for this to work as expected.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms