Dispatch Center Error: 'CSF_CT_INVALID_UOM' And Profile JTF_TIME_UOM_CLASS Missing From The System Profiles Screen

(Doc ID 976045.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Application Object Library - Version 12.1.1 to 12.1.2 [Release 12.1]
Oracle Field Service - Version 12.1.1 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.
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***Checked for the relevance on 3-Apr-2015***

Symptoms

When using the 12.1.1 version of the applications, and attempting to open the Dispatch Center screen  the error message

CSF_CT_INVALID_UOM

is displayed.   It is not possible to correctly define the Unit of Measure (UOM) profiles for JTF_TIME_UOM_CLASS.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Connect as the System Administrator
2. Navigate to the System Profiles screen
3. Search for CSF%Unit% and return no values

As a result (of the CSF% profiles not being available) it may not be possible to access the Dispatch Centre.

Cause

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