Last updated on MARCH 08, 2017

Applies to:

Symptoms

Find that pricing a Service Contract Line that has a Duration in Days provided inconsistent results. Two lines can be created with the same duration but result in two different prices.


EXPECTED BEHAVIOR
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Expect that if the same service is covering the same number of product for the same number of days that the price would also be the same.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Service Contract that begins on 29-Sep-2008 with a duration of 2 years.
2. Add a Service Line to this contract that is effective from 29-Sep-2008 through 13-JUL-2009.
3. Add a covered Product subline to this Service line.
4. Add a second Service Line to this contract that is effective from 01-Jan-2009 through 15-OCT-2009.
5. Add a covered Product subline to this Service line.
6. Review the Prices for each line. The Total for line 1 will be slightly lower than the total for line 2.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, inconsistent amounts are being charged for Service and users cannot explain why.

Cause