ATO Lines are not progressing past Booked - Create Configuration Eligible

(Doc ID 976838.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Configure to Order - Version 11.5.10.0 to 12.1.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
ATO
Create Configuration Eligible
Action > Progress Order
Book
Concurrent Program AutoCreate Configuration Items
BMCCCI AutoCreate Configuration

***Checked for relevance on 18-May-2014***

Symptoms

Find ATO Lines are not progressing past Booked automatically.
Order does progress manually when doing Actions > Progress Order > Create Configuration Eligible
This manual step will not work for the current business because 100+ orders are created daily.

EXPECTED BEHAVIOR
-----------------------
Expect orders to progress when booked with manual process.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Enter ATO order and book
3. Notice lines do not progress until Actions > Progress Order

Cause

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