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Service: Unable to Add Product Serial Number to a Service Request on Update (Doc ID 978372.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Customer Support - Version 11.5.10 and later
Information in this document applies to any platform.


When an SR is created with customer name in open status and then try to add install base trackable serial number, the serial number field is greyed out. Cannot add serial number.

Expected Behaviour
To be able to add serial number after service request creation

Steps to Reproduce
Create a SR by adding organization name in open status. Do not put serial number. Once SR is created you can not add serial number.




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