5.5: OTM: THE IGNORE MODE AND IGNORE EQUIPMENT OPTION NOT WORKING (Doc ID 979045.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Management - Version: 5.5 to 5.5 - Release: 5.5 to 5.5
Information in this document applies to any platform.

Symptoms

Client selects a shipment and does actions>>Change Service Provider. In the resultant screen they check the Ignore Mode option and click Refresh. The results does not show relevant rates across all transport modes.

We see that this happens based on Mode Profile on the itinerary of the shipment In our example (details shown below), we had the mode profile of LAND that included both TL and LTL and when we click Ignore Mode and hit refresh, we are seeing rates of both modes. However when we changed this mode profile of the itinerary of the shipment in the example to TL and when we click Ignore mode and click Refresh, we can only see TL rates. In other words, we see that for the results to show rates accross modes, the Itinerary chosen, should have a mode profile that includes all the transport modes that we want Rates to be displayed for.

Cause

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