Duplicate iStore Orders are Created with Same PO and Reference Number. Order can be Re-Submitted with Browser Back Button
(Doc ID 979048.1)
Last updated on FEBRUARY 11, 2021
Applies to:Oracle iStore - Version 188.8.131.52 and later
Information in this document applies to any platform.
duplicate order, duplicated orders, double click, multiple orders, back button
During the iStore checkout and place order process , if a user selects the Back button in the browser prior to receiving the Order Confirmation page then they are returned to the check shipping information page with the same PO number showing and can resubmit the same order
-- Steps To Reproduce:
1.Add items to the shopping cart and choose the Checkout button
2 Enter the PO Number and select Next button
3. Choose Place Order button
4. Select the Back from the browser BEFORE the Order Confirmation page
5. Select Next button of Billing information page
6 Click 'Place Order' again.
This results in several orders with different order numbers BUT identical reference number and PO numbers
-- Business Impact:
Due to this issue, users are able to resubmit the same order creating duplicate un-required orders
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