ERROR WHEN CHANGING SOURCE OBJECT VALUE FROM PARTY TO TASK MANAGER IN TASK WINDOW
(Doc ID 979663.1)
Last updated on DECEMBER 05, 2019
Applies to:Oracle Common Applications - Version 184.108.40.206 to 220.127.116.11 [Release 11.5.10]
Information in this document applies to any platform.
TeleSales > eBC > Create a Person Party > Create a Task from the Task Tab > Click on 'Details' and open the Task > Change the Source Object from 'Party' to Task Manager' and get JTF_TASK_UNKNOWN_ERROR error : "A reference created for the customer cannot be deleted. Please first remove the customer from the task. "
This was working in release 11.5.9. Did something change in release 11.5.10 ?
Also, if a Task is created directly from Task Manager, the Source Document can be changed from 'Task Manager' to another value (say, 'Party' by selecting appropriate value for Source Value).
So the Source object cannot be changed if created from Party but can be changed from Task Manager. Is this intended behavior ?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document