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ERROR WHEN CHANGING SOURCE OBJECT VALUE FROM PARTY TO TASK MANAGER IN TASK WINDOW (Doc ID 979663.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Common Applications - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Goal

TeleSales > eBC > Create a Person Party > Create a Task from the Task Tab > Click on 'Details' and open the Task > Change the Source Object from 'Party' to Task Manager' and get JTF_TASK_UNKNOWN_ERROR error : "A reference created for the customer cannot be deleted. Please first remove the customer from the task. "
This was working in release 11.5.9. Did something change in release 11.5.10 ?

Also, if a Task is created directly from Task Manager, the Source Document can be changed from 'Task Manager' to another value (say, 'Party' by selecting appropriate value for Source Value).
So the Source object cannot be changed if created from Party but can be changed from Task Manager. Is this intended behavior ?

Solution

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In this Document
Goal
Solution


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