Applying 8904707 Causes the Operational Level to Change to Customer (Doc ID 980102.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version: 12.0.6 to 12.1.1 - Release: 12 to 12
Information in this document applies to any platform.

Symptoms

Applying Patch 8904707 changes the Operational Level to Customer.
Collection setup checklist (questionaire) get reset/ overwrriten
Collections Strategy level/Dunning level changed to 'Customer' after the patch application.

Cause

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