WORK ORDER COMPLETION'S E-SIG Error With ORA-20001: APP-FND-01934: Cannot validate Time zone (Doc ID 980776.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.0.1 to 12.1.2 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 24-Oct-2012***


Symptoms

In R12, TXN

When trying to complete a work order where eSignature is setup the following error occurs

oracle.apps.fnd.framework.OAException: oracle.apps.edr.framework.EresException: ORA-20002: 3825: Error '-20001 - ORA-20001: APP-FND-01934: ORA-20001: APP-FND-01934: Cannot validate Time zone. The Server Time zone or EDR: Server Time zone profile values are not same or have been set to NULL. in Package EDR_PSIG_RULE Procedure STORE_ERECORD in Package EDR_PSIG_RULE Procedure PSIG_RULE' encountered during execution of Rule function 'EDR_PSIG_RULE.PSIG_RULE' for event 'oracle.apps.eam.wo.comp.ss' with key '4002'.
ORA-06512: at "APPS.WF_EVENT", line 2970
ORA-06512: at "APPS.FND_WF_EVENT", line 126
ORA-06512: at "APPS.EDR_ERES_EVENT_PVT", line 1074
ORA-06512: at "APPS.EDR_UTILITIES", line 582
ORA-06512: at line 2

Steps To Reproduce:
1.Maintenance Super User Responsibility -> Complete Work order

Cause

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