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Message "The Application Detected a New Task Group Template... " Received When Updating Service Request (Doc ID 981132.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0 to 12.1.2 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

On release 12:

The following message appears when updating a Service Request:

"The application detected a new task group template "<template name>" for the updated service request.
Please review and adjust existing tasks manually if necessary"

This happens for service requests for which Automatic tasks should have been created, but could not because the Task owner assignment failed because no territory could be found to populate the owner.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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