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Repair Order: 'Ship To' Location On Logistics Lines Are Changed When 'Bill To' Is Changed (Doc ID 981362.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When creating a repair order, when in the logistics tab the 'bill to' and 'ship to' addresses are defaulting from the SR header.  If the 'bill to' address is manually changed to another address, the 'ship to' address also changes.

Expect that only the 'bill to' address will change and not the 'ship to' (unless the 'ship to' is manually changed as well).

The issue can be reproduced at will with the following steps:
1. Create a repair order.
2. Select the logistics tab.
3. Manually change the 'bill to' address.
    Note that the 'ship to' address is automatically changed as well.

Cause

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In this Document
Symptoms
Cause
Solution
References


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