Default Claim Owner Assigned in Trade Management, Territory Setup Does Not allow to Define a Claim Owner. (Doc ID 983438.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.0.0 to 12.0.0 [Release 12.0]
Information in this document applies to any platform.

Symptoms

It is not possible to generate claim from Receivales (AR) using Trade Management (TM) territory setups. 

The territory setup does not allow to define a claim owner and so the default claim owner from system parameter is retrieved

 

Steps To Reproduce
The issue can be reproduced at will with the following steps:

  1. Generate a claim from deduction type by short paying an invoice in AR
  2. The claim owner should be defaulted from territory setup but as now owner if retrieved the default owner from TM system parameter is retrieve
  3. So Territory setup is not effective to retrive a claim owner

Cause

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