My Oracle Support Banner

AME: Cannot Approve Document in New Operating Unit : No Approver Found / Approval List Could Not Be Generated / Incomplete Status (Doc ID 984142.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Purchasing - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 15-Oct-2015***

Symptoms

When using AME to approve Requisitions in iProcurement for a new Operating Unit  the following error occurs:

Error

Approval List could not be generated
You do not have the authority to approve this requisition. Select the Manage Approvals button to add at least one approver before you proceed to the next step.



If the requisition is created from core Purchasing the following occurs:
The requisition remains in an incomplete status and a notification with the following returns

'No approver found for Purchase Requisition...'



Additional Symptoms:
 The approval route in AME using the test run has been checked and it shows the correct hierarchy:
From the AME responsibility, open the test workbench
Select transaction type as PURCHASE_REQ (or  INTERNAL_REQ) to enable
Provide requisition header id as transaction id and test for the AME generated approvals: Correct approver is found

The Replicate Seed Data program has been successfully run but the problem persists.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.