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Workflow Error in Service Contracts: Approver Not Found for the Contract (Doc ID 985443.1)

Last updated on APRIL 11, 2022

Applies to:

Oracle Service Contracts - Version 12 to 12.1 [Release 12]
Information in this document applies to any platform.


Using the responsibility Approvals Management Business Analyst, setup is done to use a workflow for approval for a certain Transaction Type in Service Contracts.

However, specific approvers do not get the contract to approve. On authoring the Service Contract and submitting for approval, the message "Approver not found for the contract " is coming.

The setup is tested with the test functionality.
Responsibility: Approvals Management Business Analyst
See window Business Analyst Dashboard with Transaction Types.
Click on Test button for the transaction type involved.
Select what you want to test and click  Run Real Test Transaction
Enter the Transaction id (to get the id, open the contract which is giving problem, go to Help > Diagnostics > Examine. Take value of the field ID).
Click on Go.
Click on “Run Test Case” button.
The following error message shows.

The approver identified by the following parameters is invalid: originating system PER originating-system ID 111. Please delete or replace this approver whenever they occur in AME data, including approval groups, list-modification conditions, and substitution actions. This approver does not have an entry in wf_roles.

What can be done to find the cause?


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