Configured * 'Star' Items Are Not Invoicing - Invoice Interface NOT_ELIGIBLE

(Doc ID 985560.1)

Last updated on NOVEMBER 10, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.1 [Release 11.5.10 to 12.1]
Oracle Order Management - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.
Invoice Interface NOT_ELIGIBLE
Auto Create Configuration
Configured * Star item
Invoice
AR Accounts Receivables
OM Order Management
CTO Configure To Order
ATO Model


Symptoms


On : 11.5.10 -  12.1 version, Transaction Fulfillment


Find unable to pass the * "Star" configured item from Order Management to AR and no invoice is created.

EXPECTED BEHAVIOR
-----------------------
Expect * "Star" configured item to invoice like the other configured items do.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench > Order Organizer > enter order for Configured Model > Book, Ship and Invoice to AR
3. Notice the * 'Star" configured item is not invoiced

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot invoice the * "Star" Configured item.

Cause

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