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Tax Information Is Not Populating in iStore When Using Tax Vendor (Doc ID 985893.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

--Problem

In iStore find that after adding an item to the cart the tax is not calculated nor shown on the Checkout Review and place order page

-- Expected Behaviour

Expect that when an item is not exempt from tax -that the tax is calculated and shown on the Review Order page in iStore

-- Steps

1. Add item to cart and checkout
2. The review order page does not show the tax due on the item nor include it in the total order


-- Business Impact

Due to this issue, users cannot see how much tax is due nor the full total price of the order

Cause

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In this Document
Symptoms
Cause
Solution
References


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