DUNNING LETTERS ASSIGNED TO DEFAULT RESOURCE INSTEAD OF COLLECTOR

(Doc ID 986040.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle Advanced Collections - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

The collector name that submitted IEX: Send Dunning to Delinquent Customers is being used in the actual Dunning Letter to the customer instead of the collector assigned to the Customer.

Cause

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