Customer Form, Search Issue: After Creating a New Customer, Searching on Customer Name/Account Number Does Return Results
(Doc ID 986054.1)
Last updated on JANUARY 16, 2020
Applies to:Oracle Receivables - Version 12.1.1 to 12.1.1 [Release 12.1]
Information in this document applies to any platform.
After creating and saving details for a new Customer Record, running a search on Customer Name or Account Number does not find the newly created record. However, searching on City, State or Country returns results.
Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers
- Create a new customer Record and Save.
- Run a Search using the Customer Name or Account Number of the customer you just created, then click Go. No match is found.
- Run another Search using the City, State or County fields. Review the results and see that the new customer is in the list returned.
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