Customer Form, Search Issue: After Creating a New Customer, Searching on Customer Name/Account Number Does Return Results (Doc ID 986054.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.1 to 12.1.1 [Release 12.1]
Information in this document applies to any platform.

Symptoms

After creating and saving details for a new Customer Record, running a search on Customer Name or Account Number does not find the newly created record. However, searching on City, State or Country returns results.

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers

  1. Create a new customer Record and Save.
  2. Run a Search using the Customer Name or Account Number of the customer you just created, then click Go. No match is found.
  3. Run another Search using the City, State or County fields. Review the results and see that the new customer is in the list returned.

Cause

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