Error APP-JTF-210604, ORA-01006, ORA-06512 at APPS.JTF_GRIDDB In Service Request Search Form (Find Service Request):
(Doc ID 986089.1)
Last updated on FEBRUARY 20, 2019
Applies to:Oracle Teleservice - Version 18.104.22.168 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
Perform a search in Find Service Requests form using Request Type and a Serial Number.
The following error occurs:
APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
The following information is available:
< null >
The error is most likely in the form or the metadata definition.
Please check the following alert for the error code.
[Click OK and then get the second error]
The error stack is (first 1000 bytes):
ORA-01006: bind variable does not exist
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878
(R) Customer Support
(N) Service Requests > Find Service Requests
- Searched SR Type
- Entered Serial Number
- Press the Search button
- The reported error occurs
What is Working:
. If no Serial Number is entered, no error occurs.
. No error occurs if serial number has only numeric characters.
. No error occurs if SN is selected from the LOV.
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